Old-School Care Meets Modern Efficiency

Some companies promise “customer service.” Ding A Ling Answering Service delivers something rarer: a warm, human experience—every call, every time. As VanRein Compliance’s Client of the Month for September 2025, we’re proud to spotlight a team that has turned live answering into a craft, pairing old-school customer care with modern, disciplined operations.

A Seamless Extension of the Team

Serving organizations across healthcare, legal, government, home services, and tax, Ding A Ling acts as a true partner rather than a vendor—representing each client’s brand with empathy and professionalism.

“We’re a U.S.-based live answering service providing friendly, reliable, and professional call support,”

shared Jacquie Cofer, President & CFO of Ding A Ling Answering Service.‍

“From healthcare, legal and government to home service and tax companies, we serve as a seamless extension of our clients’ teams, ensuring every caller is greeted with a warm, human touch.”

That “human touch” is the differentiator—rooted in consistent training, clear call flows, and agents who sound like the client’s front desk, not a call center.

“What sets us apart? We combine old-school customer care with modern efficiency. Our team is passionate about people, and it shows in every interaction we have on behalf of our clients.”

Compliance as Confidence

In Ding A Ling’s world, a single call can carry protected health information, sensitive financial details, or matter-specific instructions from a legal or government office. Treating compliance as “table stakes” is just the beginning; the real work is turning standards into everyday habits that callers never see but always benefit from. 

“Compliance is essential to earning and keeping our clients’ trust,” Cofer noted. “It ensures we handle sensitive data responsibly and maintain high standards across the board.”

As the company has grown, they’ve chosen to harden processes while preserving heart—reinforcing policies, tightening documentation, and aligning people, scripts, and technology around clear standards.

“As we’ve grown, we’ve continued to prioritize strong compliance practices. We partnered with VanRein Compliance to enhance our existing protocols.”

A Simpler, Stronger Partnership

Ding A Ling’s leadership is refreshingly candid that great service and great compliance are both team sports. They looked for a partner who could keep pace with their service ethos and help them translate it into scalable, auditable practice.

“VanRein Compliance provided straightforward, tailored guidance that made compliance more streamlined,” Cofer shared. “Their support has helped us stay proactive and confident in our approach.”

That alignment shows up in everyday moments: clean documentation, role-based accountability, consistent agent enablement, and a service culture where compliance supports—not slows—response time.

Lessons from the Front Lines

If there’s a theme that runs through Ding A Ling’s story, it’s that culture carries the day. They make compliance part of everyday language early, not as an afterthought. New agents learn the “why” alongside the “how,” so privacy checks and secure delivery feel like second nature, not extra steps. Leaders keep processes visible and current, so teams aren’t chasing the latest version of a script. 

For organizations building or maturing their own programs, Ding A Ling’s advice is simple and actionable:

“Make compliance part of your culture early on. Educate your team, keep processes clear, and stay proactive.”

Those three habits—early, clear, proactive—turn standards into muscle memory and help teams scale without losing consistency.

Why We’re Celebrating Ding A Ling

We chose Ding A Ling Answering Service because they model the blend we champion: people-first service with process-first discipline. They prove you can answer quickly and responsibly, delight callers and protect data, scale growth and strengthen controls.

“We’re proud to be recognized and thankful for VanRein’s partnership,” Cofer told us. “Their support has strengthened our operations.”

The feeling is mutual. At VanRein Compliance, our role is to make the right thing the easiest thing—through practical frameworks, living policies, training, and audit-ready evidence—so teams like Ding A Ling can keep doing what they do best: show up for people.

Congratulations to the entire Ding A Ling Answering Service team for being VanRein Compliance’s September 2025 Client of the Month—your consistency, care, and commitment set a high bar for the industries you serve. Here’s to more first-ring resolutions, more protected conversations, and more callers who feel truly taken care of.