Ambs Call Center: October 2025 Client of the Month
Raising the Bar for Compliance in Call Support Since 1932
From its roots as a Physicians Exchange in 1932 to its current role as a trusted call center for healthcare organizations across the U.S., Ambs Call Center has always stood for one thing: reliable communication with a human touch.
As a family-owned, U.S.-based company, Ambs Call Center operates 24/7/365, providing HIPAA-compliant medical answering services, secure on-call routing, virtual receptionists, and messaging tools that keep hospitals, clinics, and physician groups connected around the clock.
And behind it all? A culture of compliance that fuels every decision.
Compliance at the Core
“For us, compliance isn’t just a box we check — it’s at the heart of everything we do,” shares Aaron Boatin, President of Ambs Call Center. Handling protected health information (PHI) on a daily basis means data privacy and security aren’t optional — they’re foundational.
Whether it’s through encrypted messaging, secure on-call systems, or agent training in HIPAA workflows, Ambs Call Center has built their entire operation around protecting patient data while delivering seamless, compassionate support.
Their commitment goes far beyond internal policies. “We undergo independent third-party HIPAA audits every year,” Aaron explains. “We don’t look at it as a chore. We look at it as part of our never-ending quest to improve the value of our services and increase the trust our clients have in us.”
Keeping Up with Evolving Risks
The challenge in call-based operations lies not only in maintaining security, but doing so consistently and across every interaction — no matter the channel. As communication methods evolved from pagers to secure mobile apps, Ambs Call Center invested heavily in HIPAA-compliant technology that can meet today’s expectations while preparing for tomorrow’s risks.
But it’s not just about tech. They integrate compliance into every layer of their operations: onboarding, ongoing training, daily call protocols, and regular internal audits. This layered approach ensures consistency — even across a 24/7 team — and reduces the margin for error in high-stakes situations.
A Partnership That Elevates
Ambs Call Center’s long-term partnership with VanRein Compliance has been instrumental in keeping their program sharp and future-ready. “Working with VanRein Compliance has been a game-changer,” Aaron shares.
VanRein Compliance’s healthcare-specific expertise helps their team stay current with regulatory changes, simplify documentation, and approach risk proactively.
“Their healthcare-focused expertise helps us stay ahead of regulatory changes, streamline documentation, and maintain confidence that our policies and procedures are rock-solid. They’ve made it easier to integrate compliance into our daily operations and to approach audits and risk assessments proactively rather than reactively.” he added.
Making Compliance Second Nature
When asked what advice he’d offer others building a strong compliance culture, Aaron keeps it real: “Make compliance part of your daily operations, not just an annual project.”
For Ambs Call Center, that means:
- Embedding compliance into workflows so it’s the simplest way to work
- Investing in training with real-world scenarios
- Leveraging third-party audits to validate and strengthen protocols
- Choosing secure tools for every touchpoint — from caller verification to message delivery
“Remember, security doesn’t stop at your servers,” Aaron says. “It’s in how you answer every call.”
Excellence Through Every Call
At Ambs Call Center, patient care and privacy are inseparable. Their dedication to secure, responsive communication is not just a service — it’s a promise.
“We’re proud of our team, our clients, and the work we do every day to support healthcare organizations around the clock,” Aaron adds. “And we’re grateful to partners like VanRein Compliance who help us continue raising the bar.”
Why We’re Honoring Ambs Call Center
We’re proud to recognize Ambs Call Center as our October 2025 Client of the Month because they exemplify what it means to deliver compliance with compassion. With deep roots in healthcare communications and nearly a century of service, they continue to lead with purpose and proof.
They recently completed their 2025 HIPAA Compliance verification, demonstrating not just their commitment, but their readiness. The level of preparation, clarity, and diligence they brought to the process stood out—every document was delivered, every policy reflected real-world application, and every step reinforced their belief that patient care and compliance go hand in hand.
At VanRein Compliance, we exist to make those actions easier—by providing the tools, training, and structure that help companies like Ambs Call Center stay confident and prepared. We’re honored to stand alongside a team that proves how secure systems and sincere service can work together.
Congratulations to the entire Ambs Call Center team! Your consistency, care, and compliance-first culture set a gold standard for the industry. Here’s to more protected conversations, more seamless connections, and more patients who feel truly cared for—every hour of every day.